Last updated: 21st April 2026

Please read these Spanish With Lucy Terms and Conditions (“Terms and Conditions”) carefully. These Terms and Conditions govern your access, use, and purchase of courses, products, and services offered at www.spanishwithlucy.com (the “Site”). This includes Spanish With Lucy and/or its affiliates (“Spanish With Lucy,” “we,” “us,” or “our”).

By enrolling in any course or purchasing any product, you agree to be unconditionally bound by these Terms and Conditions.

These Terms apply to all purchases and agreements made through the Site unless explicitly stated otherwise.

1. Applicability

1.1. By using this Site and its services, you agree to comply with our Privacy Policy and these Terms and Conditions, as well as any additional policies or guidelines that may apply.

1.2. If you are using this Site on behalf of a business or organisation, you confirm that you have the authority to accept these Terms on its behalf.

1.3. All offers, transactions, and agreements made through our Site are subject to these Terms and Conditions.

1.4. Any third-party products or services sold through our Site are governed by the terms of those third parties.

1.5. We reserve the right to modify these Terms and Conditions at any time. Continued use of the Site constitutes acceptance of any updates.

2. Course Details & Access

2.1. Course Name: Spanish With Lucy (including all associated courses and programs)

2.2. Course Format: Self-paced online courses

2.3. Live Sessions: Unless explicitly stated, courses do not include live group sessions.

2.4. Materials Provided: PDFs, videos, and digital resources for personal use only.

2.5. Lifetime Access:
Once purchased, users will receive lifetime access to the course content, unless otherwise stated.

2.6. Account Usage:

Login details must not be shared
Content must not be copied, resold, or distributed
One account = one user

3. Payment & Refund Policy

3.1. Accepted Payment Methods:
We accept major payment methods including Visa, MasterCard, American Express, PayPal, and other regionally available options.

3.2. Payment Model:
All courses are sold as a one-time payment unless otherwise specified.

3.3. Refund Policy:

Refunds are available within 3 days of purchase
After 3 days, all sales are final
If a refund is issued, access to the course will be revoked immediately
If course materials have been accessed or downloaded, the purchase may be considered non-refundable

3.4. Consumer Rights:
Nothing in this policy affects your rights under applicable UAE consumer protection laws.

3.5. Digital Products:
By purchasing digital content, you acknowledge that immediate access to course materials may limit your right to cancel once the content has been accessed.

4. Intellectual Property & Content Usage

4.1. Ownership:
All content, including videos, PDFs, workbooks, and materials, is the intellectual property of Spanish With Lucy.

4.2. Prohibited Use:

Sharing or distributing course content
Reselling or licensing materials
Using content for commercial purposes
Reproducing or modifying materials

4.3. Updates:
We may update or improve course content at any time. Users will retain access to updated materials.

5. Code of Conduct & User Responsibilities

5.1. Users must behave respectfully when engaging with any part of the platform or community.

The following may result in immediate removal without refund:

Sharing course materials
Abusive, offensive, or inappropriate behaviour
Harassment or hate speech

6. Liability & Disclaimers

6.1. No Guarantee of Results:
We provide educational content, but we do not guarantee fluency or specific outcomes.

6.2. Learning Responsibility:
Your progress depends on your effort, consistency, and engagement.

6.3. Technical Issues:
We are not responsible for issues related to:

Internet connection
Device compatibility
Platform outages beyond our control

7. Privacy & Data Protection

7.1. Data We Collect:

Email address (for account creation and communication)
Payment information (processed securely via third-party providers)
Course progress data

7.2. Data Usage:

We do not sell or share your personal data with third parties
Your data is used solely to deliver and improve our services

7.3. Data Protection & Storage:

We are committed to protecting your personal data in accordance with applicable data protection laws in the United Arab Emirates
Your personal data is stored securely and only for as long as necessary to provide our services and fulfil legal obligations
We implement appropriate technical and organisational measures to protect your data from unauthorised access, loss, misuse, or disclosure
Your data will only be accessed by authorised personnel or trusted third-party providers (such as payment processors and course platforms) strictly for the purpose of delivering our services
We will not sell or share your personal data with third parties for marketing purposes
You have the right to request access to, correction of, or deletion of your personal data at any time by contacting us
We process personal data in accordance with applicable UAE data protection regulations, including Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL), where applicable

For full details, please refer to our Privacy Policy.

8. Support & Contact Information

For any questions or support, please contact: [email protected]

We provide support for platform-related issues but are not responsible for individual device limitations.

9. Governing Law & Dispute Resolution

9.1. Jurisdiction:
These Terms shall be governed by the laws of the United Arab Emirates and the Emirate of Dubai.

9.2. Dispute Resolution:
Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of Dubai, UAE.

9.3. Consumer Rights:
Nothing in these Terms excludes any rights granted under applicable consumer protection laws.

Final Agreement

By purchasing a course from Spanish With Lucy, you confirm that you have read, understood, and agreed to these Terms and Conditions.