Effective Date: 31st August 2025
Contact Email: [email protected]
Spanish with Lucy (“we,” “our,” “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our services.
1. Information We Collect
We may collect the following types of personal information:
Contact Information: such as your name, email address, and phone number when you register for classes, newsletters, or inquiries.
Learning Records: details about your progress, assessments, and participation in lessons.
Payment Information: billing details when you purchase a course or service (processed securely through third-party providers).
Technical Data: such as IP address, browser type, and usage data for website improvement.
2. How We Use Your Information
We use your personal information to:
Provide and manage our language learning services.
Communicate with you regarding courses, schedules, and updates.
Process payments and issue invoices.
Improve our services and learning materials.
Comply with legal obligations.
3. Data Storage and Security
Your data is stored securely on password-protected systems and platforms that we use to deliver services (e.g., email, course platforms, payment processors).
We do not share or sell your personal information with third parties for marketing purposes.
Access to your information is restricted to authorized staff only.
We take reasonable steps to protect your data from loss, misuse, or unauthorized access.
4. Data Retention
We keep your personal data only for as long as necessary to provide you with our services or as required by law.
Learning and payment records may be retained for up to 6 years for legal and accounting purposes.
You can request deletion of your data at any time (subject to legal and regulatory requirements).
5. Your Rights
You have the right to:
Access the personal data we hold about you.
Request correction of inaccurate information.
Request deletion of your data.
Withdraw consent for receiving marketing emails at any time by contacting us at [email protected].
6. Third-Party Services
We may use trusted third-party services (e.g., payment processors, online course platforms) to deliver our services. These providers have their own privacy policies and handle your data in compliance with applicable laws.
7. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website with a revised effective date.
8. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at: [email protected]